Shipping policy

At SOTI, we carefully prepare and pack each order to ensure it arrives in excellent condition.
Processing
Time orders are typically processed within 2–5 business days. During busy periods, launches, or special promotions, processing times may be slightly longer.
Shipping
Time: Delivery times may vary depending on your location and the shipping provider. Estimated delivery timelines will be shared at checkout whenever available.
Shipping Delays
While we do our best to ship orders on time, delays may occasionally occur due to courier issues, holidays, or circumstances beyond our control.
Incorrect Shipping Information
Please make sure your shipping address and contact details are entered correctly at checkout.
SOTI is not responsible for delays or failed deliveries caused by incorrect information provided by the customer.
Custom or Bulk Orders: Processing times for custom, made-to-order, or bulk orders may differ.
These orders may require additional preparation time and will be confirmed separately.
Order Tracking
If tracking is available for your order, it will be shared once your package has been shipped.
If you have any questions about shipping, please contact us before placing your order.